Contact Us

If you want to reach the editorial team behind Best Online Casinos, email [email protected]. That address reaches the people who research and write the casino reviews and guides on this site. Below you will find what we can help with, what we cannot, what to put in your message so we can act on it, and where to go instead when your issue belongs with a casino operator or a state regulator.

How to contact the editorial team

One inbox handles everything: [email protected]. We do not publish a phone number, and we are not staffed around the clock, so email is the only reliable route. Put the subject in the first line — for example "Wagering terms wrong on Uptown Aces page" or "Withdrawal held at BetUS" — and we will route it internally.

What a useful message contains

1. The page or casino you mean. Name the brand and, if possible, paste the URL of the page you were reading.
2. The specific claim or term. "The bonus expiry looks wrong" is workable. "Your info is bad" is not.
3. Dates. Casino terms change without notice. Tell us when you saw what you saw.
4. Evidence, where you have it. A screenshot of the terms page, a chat transcript, an email from the operator's support team.
5. Your state. Availability, payment options and legal status differ across the US, and we cannot assess your situation without it.

Please do not send account numbers, passwords, card details, Social Security numbers or copies of ID documents. We have no way to verify your identity with a casino and no use for those documents. If a message arrives containing them, we delete it.

What we can help with — and what we can't

We can	We can't
Correct a factual error in a review or guide	Access, reopen, close or unlock your casino account
Explain how a wagering requirement, cashout cap or bonus expiry generally works	Release a pending withdrawal or overturn a confiscated balance
Point you to the right regulator or support organization	Act as an arbitrator between you and an operator
Take reader reports into account when we re-check a brand	Give legal, tax or financial advice
Answer questions about how we rank and research casinos	Confirm whether a specific site is authorized to serve your state — the state regulator can

Where casino problems actually get resolved

We are a publisher, not a licensing body. If your money or your account is involved, the order of escalation matters:

1. The operator's own complaints procedure. Put it in writing, keep a copy, and ask for a reference number and a timescale. Verbal live-chat promises are hard to rely on later.
2. The licensing authority. For a casino licensed by a US state — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island have regulated online casino markets — the state gaming regulator takes player complaints directly. Offshore-licensed sites answer to whichever overseas authority issued their license, and your practical remedies there are weaker.
3. Your payment provider. Card issuers and banks have their own dispute processes, with their own time limits. This is a last resort, not a first move.

If you are struggling with gambling rather than with a casino, contact the National Council on Problem Gambling helpline at 1-800-GAMBLER, available 24/7 and free. Our responsible gambling guide covers deposit limits, loss limits, self-exclusion and blocking software in more detail. We are not a support service and we cannot counsel anyone.

Reporting a problem with an offer we list

This site earns commission when a reader opens an account through some of the links on it. That funding model does not buy a position, a rating or a favorable sentence, and every listing carries the same scrutiny. We say so here because reader reports are one of the few outside checks on whether a listed offer behaves as advertised — so if one does not, we want the message.

The offers we publish are the operators' own advertised terms, recorded at the time of research and last fact-checked on Sep 25, 2026. They can be withdrawn, capped or restricted by state at any point. Tell us when what you saw on site differs from what we published.

Three listings readers ask about most

These come up in our inbox more than the rest, so here is what we would tell you before you write in.

Raging Bull — 410% up to $10,000 + 50 Free Spins

It sits at the top of our list on editorial rating (10.0) largely because the headline package is unusually large and the free spins are attached to a defined game rather than left vague. The number that matters is not the 410%, though — it is the playthrough multiple, the maximum bet allowed while a bonus is active, and any cap on what a bonus balance can convert to cash. Those three lines decide whether $10,000 of matched credit is worth anything at all. Limitation: very large percentage matches almost always come with the heaviest wagering and the tightest max-bet rule on the page, and a single oversized spin can void the whole balance. Read the bonus terms before depositing to the maximum.

Magician Bet — 101% No Wagering

Rated 9.9, and on this page for the opposite reason to Raging Bull: the advertised hook is the absence of playthrough, not the size of the match. A no-wagering offer is the simplest kind to reason about, because winnings from it are ordinarily treated as cash rather than as a locked bonus balance. Check the qualifying deposit, any minimum, any maximum conversion and how long the credit lives before it expires. Limitation: a 101% match is small next to the triple-digit offers elsewhere on this list, and "no wagering" on a bonus does not mean no conditions — game weighting, excluded titles and expiry dates still apply.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

Rated 9.8. It names the slot the spins run on, which is more useful than it sounds: it tells you the RTP and volatility you will actually be playing at, and whether spin value is fixed. A middle path between the two above — substantial match, spins included, terms of ordinary weight. Limitation: spins tied to one title give you no choice of game, and if that slot is high-volatility, the practical value of 50 spins varies far more than the headline suggests.

Ratings on this page are our editorial assessments. They are not customer review scores and they are not survey results.

What it costs to contact us, and how money works on this site

Emailing us costs nothing and creates no obligation. We never ask readers for payment, deposits or account funding, and no one on our team will contact you asking for money or card details. If you receive a message claiming to be from Best Online Casinos requesting a payment, it is not from us — forward it to our inbox.

Money at the casinos we cover works differently, and it is worth knowing before you write to us about a delay. Deposits at US-facing sites usually run through debit cards, credit cards (often declined by issuers for gambling), ACH bank transfer, bank wire, e-wallets and, at some offshore operators, cryptocurrency. PayPal is available at some state-licensed casinos and absent at most others — never assume it works until you see it in your own cashier. Deposits are generally instant; withdrawals are not. A payout typically waits on an internal review, then on the rail: e-wallets and crypto are usually quickest, card refunds and ACH slower, checks slowest. Minimum withdrawal amounts, weekly or monthly caps and occasional processing fees all apply and vary by operator, so read the banking page rather than the marketing page. We cannot speed any of this up.

Almost every withdrawal question we receive turns out to be KYC. Casinos must verify identity, address and, above larger sums, source of funds. Submitting clear documents early — before you win, not after — removes the most common cause of a held payout.

Questions about games, and about the rest of what these brands run

We get asked which games count toward wagering. There is no universal answer, but the shape is consistent across the industry. Slots, including progressive jackpot titles, normally contribute 100%. Table games — blackjack, roulette, baccarat — contribute at a reduced rate or not at all, because their house edge is thinner. Live dealer rooms, where a human dealer streams in real time, are frequently excluded from bonus play altogether. Slot outcomes are produced by random number generators; published RTP is a long-run average and tells you nothing about a single session, while volatility describes how lumpy the ride is. Mobile play through a browser or a dedicated app is standard now, though game libraries are sometimes smaller on app.

Several brands listed here operate more than a casino. BetUS, for example, advertises a sportsbook alongside its casino product, and sportsbook promotions run on entirely separate terms — different playthrough, different odds requirements, different settlement rules. Sweepstakes-model sites such as Card Crush, Zumba Cards and Amazon Jackpots use coin currencies rather than direct cash wagering, with their own redemption conditions. Bets.FM prices its welcome offer in cryptocurrency. If you are writing to us about one of these, say which product line you mean, because the answer changes.

Eligibility, legality and what we will not do

You must be 21 or older to gamble online in most US states that license it, and physically located in a state that permits it. Legal online casino play is regulated state by state; there is no federal license that authorizes a casino to serve every American. An offshore site accepting US customers is not the same thing as a site authorized to serve them, and the consumer protections differ sharply between the two. Check your own state's gaming regulator before depositing anywhere, and understand that gambling winnings are taxable income in the US.

We will not tell you a casino is completely safe, guarantee any withdrawal, or suggest gambling as a way to make money or fix a financial problem. If a message asks for that, the reply will say no.

Our terms and conditions set out how this site may be used, and our about page explains who publishes it and how the research is carried out. Readers occasionally write from outside the US; our guide to non-GamStop casinos covers that UK-facing question, which is not the same as the US state-licensing framework described here.

How we handle what you send

• Corrections — checked against the operator's published terms. If we got it wrong, we change it and we do not quietly backdate it.
• Complaints about an operator — logged and weighed the next time we review that brand. Patterns matter more than single reports.
• General questions — answered where we can do so without straying into legal or financial advice.
• Commercial and partnership mail — read, but a commercial conversation has no bearing on rankings, and we will say so if that is the question.
• Anything requiring account access — redirected to the operator, because we have none.

Response time varies with volume. A short, specific email with a clear subject line gets a faster and more useful answer than a long one. If your issue is urgent and involves money or your wellbeing, contact the operator or 1-800-GAMBLER first — do not wait on us.